FAQFrequently asked questions

Yes, you can change or cancel your reservation.
Conditions may differ depending on your booking and plan, so please check the cancellation policy shown when you booked.
If you have any questions, please contact the site you booked through or the hotel.

Cancellation fees are as follows.

1 day before the stay: 50% of the room charge
On the day of the stay: 80% of the room charge
No-show without notice: 100% of the room charge

These may differ depending on your booking and plan. Please contact the hotel for details.

Payment methods depend on your booking and plan.
You can pay at the hotel, or pay online when you book.
For details, please check your booking or contact the hotel.

Yes, credit cards, e-money and QR code payments are accepted.
Please contact the hotel for the card brands and payment services available.

If you pay at the hotel, please ask the front desk staff when you settle your bill.
We will issue a receipt on the spot.
If you paid in advance online by card, please download your receipt from the booking site.

Check-in is from 15:00 and check-out is by 10:00.
Times may differ depending on your plan, so please check your booking for details.

Late check-out is available for 1,000 yen per hour, up to 12:00.
Please ask at the front desk.

There is no curfew.
Our staff are on duty 24 hours a day, so you can come and go at night or early in the morning.

Our staff are on duty 24 hours a day, so late check-in is possible.
If you expect to arrive late, we would appreciate it if you let the hotel know in advance.

Yes, the front desk can keep your luggage before check-in and after check-out.
Please feel free to ask at the front desk.

We may not be able to store refrigerated or frozen items.
Please keep your valuables with you. We cannot take responsibility for any loss.

Guests under 18 can stay without an adult if they bring a consent form from a parent or guardian.
Please download the consent form (PDF) below, fill it in and hand it to the front desk at check-in.

Download the consent form for minors (Japanese, PDF)

Preschool children can stay free of charge when sharing a bed with an adult.
Conditions may differ depending on your plan, so please check your booking for details.

All Hotel AreaOne hotels are completely non-smoking, including all guest rooms, so that every guest can stay comfortably.
If you wish to smoke, please use a nearby smoking area.

Yes, rooms are cleaned during your stay.
We also offer eco-friendly cleaning, and depending on your plan, your room may be cleaned under our eco cleaning program.
Please check your booking for details.

Visitors who are not staying at the hotel are not allowed in guest rooms.
Please use the lobby to meet visitors.

We are sorry, but pets are not allowed, except guide dogs and service dogs.

There is no smoking area in the hotel. Please use a nearby smoking area.

Free Wi-Fi is available throughout the hotel, including all guest rooms.
Use it for work or browsing during your stay.

Rooms are equipped with a TV, refrigerator, electric kettle, hair dryer and more.
Facilities may differ by room type. Please see our Rooms page for details.

Basic amenities such as toothbrushes, shampoo, conditioner and body soap are provided.
Some amenities are also available at the front desk corner. Please see our Rooms page for details.

Rental items are available on each floor or on the rental item shelves.
Some items can be borrowed from the front desk, so please feel free to ask.
Items are limited in number.
For a list of rental items, please see the amenities list.

Yes, there is a coin laundry in the hotel.
Feel free to use it during your stay.
For the location and how to use it, please see our Services page (Japanese).

Free parking for hotel guests is available for about 40 cars. No reservation is needed.
Large vehicles require a reservation, so please contact the hotel directly.
Please see our Access page for details.

Yes, a microwave is available in the hotel.
For the location, please see our Services page (Japanese).

Yes, there are vending machines in the hotel.
For the location, please see our Services page (Japanese).

There is no ice machine, but ice is available at the front desk.
Please feel free to ask.
For details, please see our Services page (Japanese).

Each room has an electric kettle.
Tap water in the rooms is safe to drink, so you can also use it to boil water.

Each room has a refrigerator.
Please note that it does not have a freezer.

Our mini convenience store in the hotel sells snacks, drinks, light meals and daily necessities.
It is handy for small purchases.
For details, please see our Services page (Japanese).

Rental bicycles are available free of charge, perfect for exploring the area around the hotel.
Please ask our staff to use one.
For details, please see our Services page (Japanese).

Breakfast is served 6:30–9:00 a.m. (last order 8:45 a.m.) in the Sky Restaurant on the 7th floor.
Please see our Breakfast page for details.

Breakfast is 1,200 yen per adult (tax included). It is free for children sharing a bed.
Please see our Breakfast page for details.

Yes. Guests on room-only plans can have breakfast if they let us know by the day before.
Please feel free to ask at the front desk.

We are sorry, but we are unable to accommodate food allergies at breakfast.
Please see our Breakfast page for details.

From JR Wadayama Station, the nearest station, it is about 15 minutes on foot or about 5 minutes by car.

There is a MINISTOP about 1 minute by car or 10 minutes on foot from the hotel.
Our mini convenience store in the hotel also sells snacks, drinks, light meals and daily necessities.

Our front desk staff will be happy to recommend places to eat. Please feel free to ask.

Takeda Castle Ruins are about 15 minutes by car from the hotel.
For guests who want to see the castle floating above the sea of clouds, we recommend Ritsuunkyo, also about 15 minutes by car.

During the sea of clouds season (mid-September to early December), a shared taxi service called the "Unkai Taxi" is also available.
Our front desk will explain the route to each spot, when to leave and what to bring.
Please feel free to ask.
* Tours may close early or be canceled depending on the weather.